What do we look for when we make a online business purchase or hire a service online ? We mainly look for a website that generates trust, provides guarantees and has several communication channels to resolve queries.
Although it may seem simple, not all companies know how to apply these conditions. Therefore, we dare to say that customer service plays an essential role in any online business. Which over time will allow sales to increase and the company’s online reputation to improve . A clear example of this can be find in Genei , a shipping comparison site design primarily for companies, but also for individuals who ne to satisfy their logistics nes through the main transport agencies on the market.
Unlike other companies in the sector
Genei offers personaliz attention from 9 a.m. to 8 p.m. , uninterruptly, Monday to Friday, through different channels. Beyond limiting itself to solving users’ queries, incidents list of japan consumer email and complaints, what is sought with this idea is to generate trust and guarantee in the consumer.
Genei co-founder Rubén Canteli says that customers “ really appreciate having several communication channels, including email or live chat, but especially the telephone ”. The telephone continues to be a highly sought-after option for users. The possibility of speaking to a person and asking whatever you want increases how to improve the image of your online business with the user’s level of trust and can sometimes be decisive in the proper functioning of a business. For this reason, this comparison site has a large team of people in the customer service area .
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Are so many channels necessary to italy numbers interact with a company? The more, the better. People should always be provid with as many contact channels as possible . Otherwise, if they are not satisfi with what they see on the website, they may cancel their orders and choose to make a purchase on another platform.