What an amazing week in the #exchanges and #returns universe ! I can’t help but share with you the string of successes we’ve had in these last five days. Each of these achievements deserves its own post on LinkedIn, but here goes my effort to list the reasons why we are celebrating and super challenged today.
The most important milestones of the week
This week has been a whirlwind of activities and achievements in the area of returns and saudi arabia mobile phone number list exchanges. Here is a list of the most important milestones we have reached:
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Matias Rodriguez Brun joins the #customerSuccess team .
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Integration of OCA as a courier in our solution.
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Exclusive training for Tiendanube’s #CustomerSuccess team .
These achievements not only fill us with pride, but also drive us to continue improving and offering better service to our customers. Let’s delve deeper into each of these points to better understand their impact.
Contextualizing the achievements
To understand the magnitude of these achievements, it is important to put each one into context. The addition of Matias Rodriguez Brun as the leader of #customerSuccess has been a significant change. Matias has brought a new dynamic to the team, bringing energy, ownership and initiative to the day-to-day running of the project.
On the other hand, the integration of OCA as a courier in our solution has been an important milestone. OCA is one of the couriers with the greatest penetration in #ecommerce in Argentina, and its incorporation has been received with enthusiasm by hundreds of Tiendanube sellers.
Incorporation of Matias Rodriguez Brun
Matias Rodriguez Brun joined 20 days ago as the leader of customerSuccess , Esteban Rezzonico’s right-hand man in the proactive and reactive management of contact with prospects and clients. His focus on proactivity and reactivity has significantly improved our relationship with clients. In addition, his energy and enthusiasm are contagious, which has boosted team morale.
The addition of Matias has not only improved our internal management, success of cloud solutions drives esker’s growth but has also had a positive impact on our clients. His ability to understand client needs and offer effective solutions has been key to our recent success.
OCA integration as a courier
Since last Monday, OCA, one of the couriers with the greatest penetration in the #ecommerce of Argentina, is now a native part of our exchanges and returns solution. Hundreds of Tiendanube sellers are happy with resource data this milestone; welcome OCA!
The integration of OCA has been a long and challenging process, but the results have been worth it. Our customers now have access to a reliable and efficient courier service, which significantly improves their shopping experience.