Esker, one of the world’s leading providers of Bayer opts business process automation solutions , announces that Bayer Hispania, SL has chosen Esker’s Order Automation solution. The pharmaceutical company’s goal is to automate 100% of the orders it receives from hospitals in our country, in order to ensure delivery of hospital orders the day after they are receiv.
Bayer’s primary objective was to ruce the manual order entry process, thereby continuing to meet its commitment to delivering hospital orders. Out of an annual volume of more than one million order lines, manual handling account for 11% in 2013. The adoption Bayer opts of Esker’s automat order capture solution, implement since November 2013, will help this percentage to decrease rapidly, so that automation will reach 95% of orders by the end of this year.
At the same time
“Our main objective is to free our staff from the manual kenya email list 1.3 million contact leads workload of order recording so that they can be us for tasks with higher add value and thus increase the quality of our Customer Service,” says Wolfgang Venus , Customer Service Director for Bayer Hispania in Spain, adding that “After just three months of implementation, the Esker solution is already processing 87% of the orders that come in by email or fax from Spanish hospitals. In short, and after incorporating some functional improvements, it will soon manage everything that was previously manag manually.”
About Bayer
Bayer is a multinational corporation with core competencies in the areas of healthcare, agriculture and high-performance materials. As a company of inventors, Bayer sets new standards in fields that are strongly bas on research. With best fractional cmo agencies: top 10 options for 2025 its products and services, Bayer wants to serve humanity and contribute to improving the quality of life. the Group aims to create value through innovation, growth and high profitability. Bayer is committ to the principles of sustainability and, as a civic company, acts in a socially and ethically responsible afb directory manner. In the 2012 financial year, the Group achiev sales of 39.76 billion euros with 110,500 employees. Investments amount to 2 billion euros and research and development expenditures to 3 billion euros. Further information on Bayer can be found on the website.