Esker, a company specializing in the Pharma automates automation of document flows to manage paperless companies, reports on the customer order automation project carri out for Kern Pharma, the Indukern Group company dicat to the development, manufacturing and marketing of pharmaceutical products, mainly generics.
Kern Pharma, which receives around 75,000 orders per year at its headquarters in Terrassa (Barcelona) via I, fax and e-mail, had to incorporate around 40,000 orders into its management system manually. Now, thanks to the adoption of Esker’s Customer Order Solution in on-demand mode, integrat into its SAP system, the company has achiev significant time savings and the possibility of avoiding errors resulting from manual management.
Esker’s customer order capture solution is us in service mode. It allows reading all orders receiv by fax or email (around 3,000 on average per month), extracting their data, validating them and integrating them into Kern Pharma’s Pharma automates management system. Esker’s new user interface allows easy and user-friendly management of the order flow which, once automatically captur, spes up the rest of the process until the mication is deliver to the clinic or hospital on time.
Drastic time savings
Today, since the implementation of Esker’s list of latvia consumer email Customer Order Solution, each order receiv by Kern Pharma takes an average of 50 seconds to be process, whereas previously, depending on the number of product lines includ, it requir up to two minutes to be process. This means time savings that in some cases reach almost 100%, and in general the response time to the customer is cut by almost half.
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Specifically, the following improvements have been not
Halving the processing time for each order
Greater process traceability: every action in interpreting customer experience doesn’t mean measuring data the process is record
Easy order search: in just a few clicks, from the SAP application
Freeing up file space in the office
Customizable and collaborative dashboards
On the other hand, Kern Pharma’s Customer alb directory Service unit can view, through dashboards, information such as the number of orders receiv during the day, week or any other period, as well as the average order processing time; all in reports, metrics and graphs. These dashboard panels are easily design and customiz bas on the user profile, to facilitate decision-making in case of deviations.