Esker, a company specializing in document workflow launches incident automation. Announces the launch of a new incident management solution. Which complements its Customer Order Management Automation solution. This new functionality will allow companies to improve. Their efficiency in claims management and improve customer satisfaction, which will generate an immiate positive impact on their business.
Customer complaints, from the moment the order is shipp to the delivery of the goods, can be caus by defective products, packaging defects, problems with the definition of the requir order, etc. Bas on its experience in order management projects, Esker has been able to confirm that the lack of visibility in incidents has a launches incident negative impact on billing, representing up to 12% of the turnover. In addition, by automating the incident management flow, companies can eliminate inefficiencies and add costs associat with manual complaint management.
Total visibility over the process
With the Order Management Automation solution, customer service managers can manage and track customer issues, while maintaining full visibility over the entire order list of kuwait consumer email process, from order creation to product receipt. The new issue management tool simplifies and facilitates the monitoring of complaints, as well as their prioritization, resolution and follow-up. All information regarding the order, delivery and potential issues can be record and track in the same interface and attach to the order.
“This new incident management feature is a direct result of our customers’ demands as well as our agile development methodology,” says Jean-Michel Bérard, CEO of Esker, adding that “by does the lack of connectivity of microenterprises hinder growth focusing on the intermiate documentation process (such as delivery acknowlgements, confirmation notes, customer communications , etc.), we are able to offer a more complete solution and deliver significant add value to our customers.”
Improving customer satisfaction
Dashboards and activity reports provide adb directory customer service managers with. A comprehensive view of the order process, allowing them to monitor the quality of service. They are providing, quickly analyze customer complaints, and determine the source of potential weaknesses in order management. Other notable benefits include.